top of page

Refund Policy

A Legal Disclaimer

By purchasing from 3dpBrian.com / BrianLloyd.org, you agree to this Refund Policy and all of its terms. It is your responsibility to read and understand this policy before making a purchase.

No Guarantee of Outcomes:
While we strive to ensure customer satisfaction, we do not guarantee that all products or services will meet your expectations. Refunds are issued strictly in accordance with the conditions outlined in this policy.

Custom and Personalized Products:
Due to the nature of printing and custom design work, we do not offer refunds for custom or made-to-order products unless they are defective or arrive damaged. This aligns with industry standards and is a necessary protection for our business due to the labor and materials involved.

Digital and Service-Based Products:
Refund eligibility for services is limited and assessed on a case-by-case basis. Work already performed, including digital designs or partial services, may not be eligible for a full refund.

Right to Refuse Refunds:
We reserve the right to refuse any refund request that does not meet the conditions set forth in our policy, or if we detect abuse of our refund system.

Shipping Liability:
We are not responsible for items lost or damaged in return shipping. Customers are encouraged to use tracked and insured shipping methods.

Policy Up

Terms and Conditions

Effective Date: 4/18/2025
Business Name: 3dpBrian.com
Website: https://BrianLloyd.org

By accessing this website and/or purchasing from 3dpBrian.com / BrianLloyd.org, you agree to be bound by these Terms and Conditions. Please read them carefully before using our site or services.

Refund Policy - The Basics

Refund Policy

Effective Date: 4/18/2025

At 3dpBrian.com, operating under BrianLloyd.org, customer satisfaction is important to us. Please read our refund policy carefully to understand how we handle returns, exchanges, and cancellations for both products and services.

1. Physical Products

✅ Returns & Exchanges

  • You may request a return or exchange within 14 days of receiving your order.

  • Items must be unused, in original condition, and returned with all original packaging.

  • Custom or personalized items cannot be returned unless defective or damaged on arrival.

❌ Non-Returnable Items

  • Printed items

  • Digital downloads

  • Gift cards

📦 Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.

  • We recommend using a trackable shipping service.

💸 Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection.

  • Approved refunds will be processed back to your original payment method within 5–10 business days.

2. Services

✅ Service Refunds

  • If you cancel a service before work has begun, you may be eligible for a full refund.

  • If work has already started, a partial refund may be issued depending on how much work has been completed.

  • Completed services are non-refundable, especially for custom design or 3D modeling.

3. Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product:

  1. Contact us within 5 days of delivery.

  2. Include your order number and photos of the damage or issue.

  3. We’ll work with you to issue a replacement or full refund as quickly as possible.

4. How to Request a Refund

Email us at 3dpBrian with the following info:

  • Order number

  • Reason for refund/return

  • Photos (if applicable)

We’ll respond within 1–3 business days with next steps.

5. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  1. Check with your bank or credit card company — it may take time to process.

  2. If still unresolved, contact us at 3dpBrian@gmail.com.

6. Policy Changes

We reserve the right to update this refund policy at any time. Any changes will be posted on this page with an updated effective date.

​

​

​

bottom of page